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Our Terms and Conditions

TABLE OF CONTENTS

Copyright and Trademark Notice

Credit Cards

Disputes

Fraud

Links

Money Orders, Cashier’s Checks, Company Checks, and Personal Checks

Multiple Product Orders

Order Acceptance Policy

Other Conditions

Out-of-Stock Products and Substitutions

Privacy

Privacy on Other Web Sites

Purchase Policy

Fulfillment Errors

Cancellation, Return, Repair, Exchange Processing Procedure

Cartridges and Cartomizer Refund/Return Policy

Shipping Policy

Taxes

Typographical Errors

Personal Injury

Local Laws

Contact Us

Copyright and Trademark Notice: Unless it is generally indicated, all materials showing up on this site, including the content, site structure, logos, graphic designs, symbols, and pictures, just as the selection, gathering, and course of action thereof, are the property of NeoVapeShop.com Copyright © 2019, ALL RIGHTS RESERVED. You may use the content of this website to shop on this site or to put in a request on this site and for no other reason. No materials from this site might be replicated, imitated, altered, republished, transferred or uploaded, posted, transmitted, or disseminated in any form or using any means without our express, written authorization. All rights not explicitly allowed are reserved. Any unapproved utilization of the materials showing up on this site may disregard copyright, trademark and other appropriate laws and could result in criminal or civil punishments. ↑ Back To Top

Credit CardsWe accept the charge cards: Visa, MasterCard, and Discover. There is no additional price for using your Credit cards to make purchases. Please make sure to give your exact billing address and telephone number (for example the location and the telephone number your credit card bank have on record for you). Erroneous data will cause a delay in processing your request. Your credit card will be authorized upon submission of your order provided all information provided to our processor is determined to be correct. ↑ Back To Top

Disputes: The expression "dispute" signifies any debate, claim, or conflict between you and NeoVapeShop.com and any other properties, items, sites, or auxiliary elements. "Dispute" is to be given the broadest conceivable meaning that will be required. If you own a Dispute with NeoVapeShop.com or any of an NeoVapeShop.com representatives, proprietors and specialists that can't be settled through negotiation within the time span portrayed in the "Notice of Dispute" provided below, you and NeoVapeShop.com consent to look for goals of the Dispute just through arbitration of that Dispute and not prosecute any Dispute in court. Mediation implies that the Dispute will be settled by an unbiased arbitrator rather than in a court by a judge or jury. Before filing a dispute with your credit card processor, please reach out to us. We have been in the ecommerce business for close to 20 years, and have found we can resolve most complaints if the customer let’s us know what they are unhappy with.↑ ↑ Back To Top

Fraud: Fraud alludes to any deceitful exchange, unapproved exchanges, and unauthorized access. All fake action is liable to criminal arraignment. We report Fraud and false activity to the individual banks, local police office and the FBI Internet Crime Complaint Center (IC3). We are a small mom and pop business, and fraud puts our business and occupations in danger. Kindly don't steal from us Thanks in advance. ↑ Back To Top

Links: This site may include links to different websites on the Internet that are owned and operated by outsiders. You recognize that we're not in charge of the operation of or content located on or through any such site. ↑ Back To Top

Money Orders, Cashier’s Checks, Company Checks, and Personal Checks: If you wish to pay to use these techniques, please get in touch with us first, and we will work out alternative arrangements. ↑ Back To Top

Multiple Product Orders: For various product order, we will make every effort to transport all products contained in the request in one delivery. The products that are inaccessible at the time of order will be sent as they end up accessible unless you notify us otherwise. Your credit card authorization will process for all items at the time of purchase. You will be charged for delivery at the rate shown to you on your purchase receipt. ↑ Back To Top

Order Acceptance Policy: Your receipt of an electronic or other type of request confirmation means we have received your order and the authorization of of your credit card was successful. It does not necessarily create confirmation of our approval to sell. NeoVapeShop.com holds the right at any time after receipt of your order to acknowledge or decline your request for any reason, shape or form in which case we would release the credit card authorization or refund you. ↑ Back To Top

Other Conditions: These Conditions will override any other terms and conditions you incorporate with any buy request. We claim all authority to make changes to this site and these Conditions anytime. You guarantee that by acquiring items from this site, you are over 21 years of age. By Purchasing from us you concur that we won't be held responsible for any damages due to the use of the products on our sites whether it is because of appropriate or ill-advised used. ↑ Back To Top

Out-of-Stock Products and Substitutions: On occasion one or more items in your request could be out of stock. Orders typically ship in 24 hours of receipt however might be delayed due to arriving shipments that contain items that you have ordered. Orders that come in on Friday, Saturday, Sunday or any major holiday may not ship until the following Monday. In any case, there might be times when the item you have requested is out-of-stock which could delay your order. We will keep you notified of any products that you have requested that are out-of-stock and inaccessible for prompt shipment. You may cancel your request before it is being transported for such out of stock items after we notify you of same. ↑ Back To Top

Privacy: We keep your data private and secure. We do not store your credit card data on our servers, we only use highly secure, third party as merchant account providers to handle credit card transactions. When you make a purchase from our site, you provide your name, email address, credit card data, address, telephone number, and if you would to register with us, a password. We use this data to process your requests, to keep you updated on your requests and to customize your shopping experience. Our secure servers ensure your data is secure using the latest encryption procedures and firewall technology. We use "cookies" to monitor your present shopping session to customize your experience; thus that you may recover your shopping cart anytime. ↑ Back To Top

Privacy on Other Web Sites: Another website available through our website will have their privacy policies and data collection practices stated. We recommend that you review each such site's privacy policy. NeoVapeShop.com isn't in charge of the third parties or outsiders activities of such sites that may be linked to ours↑ Back To Top

Purchase Policy: By buying items from NeoVapeShop.com you confirm and agree that you are more than 21 years of age and that items acquired from NeoVapeShop.com are to be utilized exclusively by people beyond 21 years old. You agree that no claims about safety, medical advantages or uses for the items were explicitly expressed by NeoVapeShop.com. You accept all obligation for legitimate utilization of the items bought from NeoVapeShop.com. NeoVapeShop.com won't be held liable for any personal and property damage, illness, injury or financial loss brought about by the utilization of the items or failure to use the products acquired from NeoVapeShop.com. Items sold by NeoVapeShop.com have not been reviewed by the FDA and are not planned to treat, diagnose, prevent or cure any disease. Remarks/audits posted by guests or clients of NeoVapeShop.com or related sites do not represent the opinion of NeoVapeShop.com or its workers or delegates. ↑ Back To Top

Fulfillment Errors: Requests to correct fulfillment mistakes that are made by NeoVapeShop.com resulting in your receipt of incorrect or missing things in your order need to be stated within 14 days after the receipt of your order. Requests for missing or wrong products will not be accepted following 14 days from the date you have gotten your order. Please examine your order promptly upon receipt, and if you feel there is an error, please submit a request through our email address sales@neovapeshop.com. Instructions will be given once a request is submitted. ↑ Back To Top

Cancellation, Return, Repair, Exchange Policy: Effective 03/01/2019 Please read and comprehend our guarantee and return policy before putting in an order. Before placing an order we recommend carefully researching the product you intend to purchase and if you would like any additional information, please contact us at sales@neovapeshop.com

In general all new or used products must meet the following conditions to be eligible for a refund or exchange. 

  • Warranty claims must be requested within 14 days of the date the order was received.
  • You must have a Return Material Authorization (RMA) from us before shipping any back to us.
  • New product)s) must be in original, unused and brand-new condition to be considered for a full refund.
  • Our manufacture's require that the customer  process warranty claims with them directly.  Customers are required to pay all shipping costs assocated with a defective product return, unless the product was received not functioning at the time it was received by the customer.  Otherwise, return shipping costs are the responsibility of the customer.

 

WARRANTIES ARE PROVIDED BY THE MANUFACTURERS OF THE EQUIPMENT WE SELL

NO GUARANTEE ON ATOMIZERS, TANKS, CARTOMIZERS OR COILS

EXCHANGE PARTS WILL TYPICALLY NOT BE SENT UNTIL THE ORIGINAL PART ARE RETURNED TO US AND EVALUATED BY THE MANUFACTURER.

PLEASE TEST ALL PRODUCTS UPON ARRIVAL. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.

SOME MANUFACTURERS WILL CHARGE A 15% RESTOCKING FEE FOR ALL RETURNED MERCHANDISE OR CANCELLED ORDERS. ASK QUESTIONS AND BE SURE YOU UNDERSTAND THE PRODUCT PRIOR TO ORDERING.

INDIVIDUAL TERMS ON PRODUCT LISTING PAGE MAY SUPERCEDE ANY ITEMS ON THIS LIST

For products that have failed outside of the guarantee time frame, Please reach us using our email address (sales@neovapeshop.com) to help find a solution. Items not sold by NeoVapeShop.com. determined to be out of warranty or harmed by abuse cannot be replaced. We can however help you source parts. Eligibility for refunds, repairs or exchanges is restricted to products identified to have production defect or previous failure and the proof of failure requirements provided the by the individual manufacturers. Products that are harmed through abuse, carelessness, misuse or changed or fixed by anybody other than through NeoVapeShop.com are not qualified for exchange. Use our email (sales@neovapeshop.com) to start the correspondence if you believe you have a defective product.

Directions will be given after a request is initiated. Shipping charges are non-refundable. Any dispute, claim or disagreement arising out of or identifying with this Agreement or the breach, termination, enforcement, interpretation or validity thereof, including the assurance of the scope or relevance of this agreement to mediate, will be dictated by discretion in Pleasanton, California before one judge arbitrator of our choice. The mediation will be directed by NEOVAPESHOP.COM compliant with its Comprehensive Arbitration Rules and Procedures [and as per the Expedited Procedures in these Rules] [or as per NEOVAPESHOP.COM Arbitration Rules and Procedures]. Judgment on the Award might be entered in any court having jurisdiction. This section will not block parties from looking for provisional remedies in the help of assertion from a court of appropriate jurisdiction. ↑ Back To Top

Cartridges and Cartomizer Refund/Return Policy: Cartomizers and cartridges should have no guarantee, and all purchases are final on these products. ↑ Back To Top

Other Support, Warranty, Exchange or Return issues: Please use our email address (sales@neovapeshop.com) for inquiries, support or different issues that we might almost certainly help you.↑ Back To Top

Shipping Policy: Most orders take 3-5 business days to fulfill. This is provided the product ordered in stock and delivery service is available. Furthermore, there might be 2-7 days in extra time for USPS to convey your things. Orders made on Fridays may not ship until the next Monday because of limited shipping availability on Saturdays. We can't ensure when an order will arrive. Consider any transportation or travel time offered to you by NeoVapeShop.com or other parties only as an estimate. All requests are pressed and transported in the order they are getting. Customs, Duties, VAT charged by some nations for international shipments will force charges and expenses on shipments. These expenses are excluded in the transportation expense you pay at NeoVapeShop.com and are extra charges charged by your nation or transporter. These expenses are your obligation to pay as we have no control over what is commanded or how to pay them. We try and ship packages as promptly as possible from our warehouse location, but once the package leaves our facility, we have no control over how the bearer routes the package, delays caused by customs or lost packages. We can work with you to help settle issues AFTER you have gotten the transporter to discover, however much data about the delay as could be expected. USPS does not give the detailed data on Priority or First Class packages to international addresses. We are not liable if customs hold or detains or otherwise loses your package. Please check any local laws regarding electronic vaporizers and other products before placing your order. On the off chance that your shipment cannot be delivered due to an issue on your end (signature required, wrong address), we will endeavor to get in touch with you multiple times to determine a reshipment of your items (s) before putting the request on hold and awaiting your response.↑ Back To Top

Taxes: NeoVapeShop.com will naturally charge sales tax where required in the State of California for orders delivered to addresses within that state. For orders sent to different states, you are exclusively in charge of all sales taxes or other taxes. ↑ Back To Top

Typographical Errors: On the occasion a product is recorded at a wrong price because of typographical mistake or blunder in evaluating data provided by our distributors. NeoVapeShop.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store will reserve the privilege to refuse or cancel any such orders regardless of whether the order has been confirmed and your credit card charged. If your credit card has just been charged for the buy and your order is canceled, Our Store will quickly issue a credit to your credit card account in the sum of the incorrect price. ↑ Back To Top

Personal Injury: NEOVAPESHOP.COM are not liable for any personal harm or damages from any products bought from our site. Similarly, as with any battery operated electronics, there is some danger of batteries detonating or causing a fire whenever misused or in the case of defective products. You should follow all safety measures and conventions to guarantee that all products are used in their security criteria. By acquiring from this site, you concur that we are not obligated for any harms misfortunes whether real or money related therefore from the utilization of any products dispatched from our distribution center or outsider sellers. Any cases must be taken care of through private assertion. By acquiring from us, you accept full risk and any liability as an outcome from utilizing any items we offer for sale. ↑ Back To Top

Local Laws: We only sell our products on NeoVapeShop.com for legal purposes only. By purchasing you agree to adhere to local, state and federal law. ↑ Back To Top

Contact Us: We try to reply to all phone calls, but occasionally we are unable to. Our phone # is: (925) 586-0322 and our hours are Monday - Friday 10 am to 6 pm PST. Our email address is sales@neovapeshop.com ↑ Back To Top

 

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